Howdy, I’m Winter!
Experience Strategist
researcher that knows bad research is a waste of time and prioritizes efficient actionable insights
strategist that cares about uncovering hidden opportunities and scalable creative solutions
service designer that is fascinated with holistic experiences and ecosystems
leader that focuses on providing clear goals, structure for success, and supportive coaching
Work Examples
PRODUCT STRATEGY & OPERATIONS
Developed a set of tools and processes to help design teams integrate their work and Product Managers define their vision and gain alignment with partners.
Impact | Required for 2025, 190 trained, applied to 10 priority initiatives, adopted by B2B & Consumer.
PRODUCT STRATEGY & OPERATIONS
Integrated experience-led practices into product strategy processes and tools and provided team training in partnership with PM operations.
Impact | Increased adoption of documenting product visions and insights in Aha! and dual-track agile practices across Genesys Cloud product.
password protected
UX RESEARCH & UX STRATEGY
Research & co-strategy lead to rebuild a software tool for Field Techs. Led all end-to-end research and consulted on design and feature prioritization.
Impact | $3B in savings; lowered job times by 25 mins, calls by 150k/month, help dispatches by 25%
password protected
UX RESEARCH & UX STRATEGY
Led VA consult project that included field observations, journey mapping, workshops, concept testing, and presenting to Dir. of VA Modernization.
Impact | Multiyear contract with the Veteran Affairs. A new digital portal was launched with updated content and processes based on our recommendations.
PRODUCT STRATEGY & DESIGN THINKING
Led a product innovation workshop defining a 3 year roadmap with 7 concepts and a clear research informed and engineer supported product vision.
Impact | Generated 7 concepts & 3 year roadmap. Concepts launched and integrated.
LEADERSHIP
Helped build systems to improve efficiency, skill growth, team health and traceability which has included improved access to data or standard guidelines.
Impact | Increased research capacity and efficiency by 20%. Coached 35+ researchers and PMs. Established guidelines and best practices in product operations reducing development phase by 30%.
Genesys AI Agent Assist
PRODUCT STRATEGY & DESIGN THINKING
Worked with PM on Agent Assist product evolution, leading ideation and product roadmap workshop sessions with product and AI teams.
Impact | Immediate funding approval, started foundations of current agent ai capabilities and rose to top 3 in agent management optimization.
Testimonials
“Winter was a huge part of our success and her leadership skills. As an engineer, I can get too deep down a rabbit hole and she kept us on track.”
— Engineer Manager post workshop 2021
“Winter takes initiative to help the overall product organization to build better product / experiences. She’s also very resourceful. We're lucky to have such an innovative thinker in our product organization”
— Product Manager 2024
“I have been blown away by Winter’s professionalism and her attention to details. She made me feel apart of the process and my input was valued. I hope I work with her again.”
—Product Owner 2019
“Winter consistently delivers above her title. She continuously charts a new course, guiding (our design team) in the right direction as she defines the new normal for our practice. Winter truly understands research, and design and how it fits within product strategy (and beyond).
— Assoc. Director of Design 2024
“Winter demonstrated exceptional leadership and strategic thinking in this role, as well as strong collaboration and partnership skills across the business.”
— Director of Research 2024
“Winter’s efforts were pivotal to the success in our initiative. Gaining us alignment and understanding where we wanted to go. When can I work with her again?
— Epic Owner 2023